Payments, Shipping & Returns.
Payment, Shipping & Returns
Here you will find all relevant information about our Payment Options, Shipping Information and Return policies.
We accept accepts the following forms of payment:
- Credit/Debit Card
- Bank Transfer
- Australian Money Order
PAYING VIA CREDIT/DEBIT CARD:
- We accept Credit/Debit Card through our secure payment system.
PAYING VIA BANK DEPOSIT
Please email us for our bank information if you wish to pay by bank deposit at firstname.lastname@example.org
This can be done by either online transfer of the money from your bank account to ours using your online banking service or alternatively you can go into you bank branch and deposit the money into our account directly. Please email us if you would like to opt of this payment option and we will provide you with our account details for depositing. When making the payment please leave reference, like your full name for example so that we know the payment is from you and email this reference to us. If you do not let us know your reference, we cannot identify that the payment is from you. Please be aware that bank deposit is not always instant, it may take a day or two to clear.
PAYING VIA AUSTRALIAN MONEY ORDER
Please email us for our Name/Address if you wish to pay via money order at email@example.com
This can be done using cash at any Australia Post outlet.
All orders are shipped via Australia Post Express Post. This is overnight to most major cities (on business days) and will take up to 2 working days to other locations. Please note, if you live in a very remote location it can take up to 3.
Please note: While most items are in stock and ready to post, certain items will have roughly a 1-4 day manufacturing period before being posted. Please check the bottom of the description on the page you are purchasing from for this notice.
All orders placed before 12pm will be sent that same day, if placed later than this it will be sent the following day.
All our parcels have an authority to leave in a safe place without a signature being required. If you live on an unsecured premises or are having it delivered to a business location, where the parcel being stolen or misplaced is a possibility, we recommend you contacting us prior to placing your order to request a signature on delivery for an additional cost.
Please note: Once your parcel is marked as delivered, it is out of our hands and we are no longer responsible or liable you receiving your parcel.
We always do our very best to ensure our customers receive their extensions as swiftly as possible. You must be aware that postage time can vary and any late delivery that may occur is our of our hands. This can happen on extremely rare occasion, but we pride ourselves in delivering our hair within the estimated delivery time for 99% of received orders. Public holidays can effect Australia Post's ability to deliver the article within the standard time frame. If you are out of an express post zone, the item can take a little longer to arrive but we always ensure to dispatch our parcels as soon as possible, once the received payment has cleared. In the rare case of a lost parcel, we will first do our best to follow up the missing parcel with Australia Post. Refunds are not issued in this case, as we can not be held responsible for what happens during delivery on your end. If you live on an unsecured premises where an item is likely to get stolen from your letterbox or door step, or want extra coverage for peace of mind, you can request insurance on your parcel. Please email us at firstname.lastname@example.org prior to purchase to organise this.
Catwalk Hair Extensions only accept return in the case of damaged goods. We do not refund if the extensions have been damaged during the delivery process. All our extensions are thoroughly checked before dispatchment so we do not accept returns once the package has been opened and the extensions have been worn or tampered with. We do not accept returns for the customer making the wrong colour choice. Please be aware that different monitors do display colours slightly differently but we always do our very best to ensure our colour chart reflects the hair colour as accurately as possible.
Catwalk Hair Extensions do not issue refunds on bulk wholesale purchases. We always recommend trialing our extension products to make sure they suit your needs before buying in bulk as this can put our business greatly out of pocket. A 'bulk purchase' is considered a purchase made for the total being over $1000.00.
We are not liable to issue you a refund if the extensions simply do not match your hair.
We are not liable to issue you a refund should you use forbidden products on the extensions. These include damaging dyes, bleaches or protein.
We do not accept unauthorised returns of our product. If a product is returned to us without company consent, the customer will not receive a refund.
We will only refund within 2 weeks of purchase according to the above stated conditions.
The warranty on the actual hair itself is a maximum of 30 days from date of delivery, this is due to the nature of the product. The product's lifespan is mainly dependant on products used, and how the hair is treated with heat, etc. Any longer than 30 days and many factors come into play to the quality of the hair. It is for this reason, we can only make the warranty 30 days, and suggest any issues with the hair being brought to our attention before the 30 days is up.
We ask that any issue with the hair extensions be addressed and brought to our attention immediately, as we can can only assess the hair extensions in their current state for the following reason: If you have an issue with the hair extensions, then go on to apply products, we have no way of determining what has caused the issue. For this reason we can not accept a return if something has been used on the hair which may have caused the issue, even if you claim the issue was there before it was used.
MOST IMPORTANTLY: Please be aware that all purchases are FINAL. We are charged very high fees for transactions, especially on orders made via Afterpay or ZipPay. For this reason Catwalk Hair Extensions will not issue a refund if the buyer simply changes her/his mind, or if there has been a mistake made by the buyer, as we are still charged these fees and therefore will be left out of pocket. Please make sure that you have read all the site information prior to purchasing to avoid any uncertainties.