Payment, Shipping & Returns
Here you will find all relevant information about our Payment Options, Shipping Information and Return policies.
We accept accepts the following forms of payment:
- Credit/Debit Card
- Bank Transfer
- Australian Money Order
PAYING VIA CREDIT/DEBIT CARD:
- We accept Credit/Debit Card through our secure payment system.
PAYING VIA BANK DEPOSIT
Please email us for our bank information if you wish to pay by bank deposit at firstname.lastname@example.org
This can be done by either online transfer of the money from your bank account to ours using your online banking service or alternatively you can go into you bank branch and deposit the money into our account directly. Please email us if you would like to opt of this payment option and we will provide you with our account details for depositing. When making the payment please leave reference, like your full name for example so that we know the payment is from you and email this reference to us. If you do not let us know your reference, we cannot identify that the payment is from you. Please be aware that bank deposit is not always instant, it may take a day or two to clear.
PAYING VIA AUSTRALIAN MONEY ORDER
Please email us for our Name/Address if you wish to pay via money order at email@example.com
This can be done using cash at any Australia Post outlet.
AUSTRALIAN CUSTOMERS: We offer Standard Shipping throughout Australia (2-6 business days) after payment clearing.
NEW ZEALAND CUSTOMERS: We offer both Express Shipping (2-5 working days) and International Standard Airmail (4-10 working days).
INTERNATIONAL CUSTOMERS: We offer Standard Shipping internationally, and post via Australia Post Airmail. This takes around 10 working days to most countries, to get an exact estimate please visit the Australia Post website www.auspost.com.au.
We always do our very best to ensure our customers receive their extensions as swiftly as possible. You must be aware that postage time can vary and any late delivery that may occur is our of our hands. This can happen on extremely rare occasion, but we pride ourselves in delivering our hair within the estimated delivery time for 99% of received orders. Public holidays can effect Australia Post's ability to deliver the article within the standard time frame. If you are out of an express post zone, the item can take a little longer to arrive but we always ensure to dispatch our parcels as soon as possible, once the received payment has cleared. In the rare case of a lost parcel, we will first do our best to follow up the missing parcel with Australia Post. Refunds are not issued in this case, as we can not be held responsible for what happens during delivery on your end. If you live on an unsecured premises where an item is likely to get stolen from your letterbox or door step, or want extra coverage for peace of mind, you can request insurance on your parcel. Please email us at firstname.lastname@example.org prior to purchase to organise this.
Catwalk Hair Extensions only accept return in the case of damaged goods. We do not refund if the extensions have been damaged during the delivery process. All our extensions are thoroughly checked before dispatchment so we do not accept returns once the package has been opened and the extensions have been worn or tampered with. We do not accept returns for the customer making the wrong colour choice. Please be aware that different monitors do display colours slightly differently but we always do our very best to ensure our colour chart reflects the hair colour as accurately as possible.
Catwalk Hair Extensions do not issue refunds on bulk wholesale purchases. We always recommend trialing our extension products to make sure they suit your needs before buying in bulk as this can put our business greatly out of pocket. A 'bulk purchase' is considered a purchase made for the total being over $1000.00.
We are not liable to issue you a refund if the extensions simply do not match your hair.
We are not liable to issue you a refund should you use forbidden products on the extensions. These include damaging dyes, bleaches or protein.
We do not accept unauthorised returns of our product. If a product is returned to us without company consent, the customer will not receive a refund.
We will only refund within 2 weeks of purchase according to the above stated conditions. Please be aware that all purchases are final. Catwalk Hair Extensions will not issue a refund if the buyer simply changes her/his mind. Please make sure that you have read all the site information prior to purchasing to avoid any uncertainties.